Welcome to the CKA Mediation Web site’s terms and conditions; this site is owned and administered by CKA Mediation.

These Terms of Use define what users may expect from CKA Mediation and how we want users to behave.

By accessing and using this website, you agree to our terms and conditions, disclaimer notice, and privacy statement. As a result, please take the time to thoroughly read the following information.

Appointment cancellation policy

Once an appointment has been scheduled, you may cancel at any moment.

Please note, however, that appointments made with less than 24 hours notice may incur a 50% surcharge.

Appointments that are missed will be charged at full fee.

Contact information: – You can contact us here if you need to.

Concerns and grievances

I intend to work with you as a mediator in a manner that is agreeable to both of you and that aids you in making future decisions. I respectfully request that any concerns you have about my practise or the service I offer that you believe violates the Family Mediator Council’s Codes of Practice or Standards Framework are directed to me in the first instance. I will acknowledge receipt of your complaint within ten business days of receipt. Within 30 working days of receipt, I will investigate and respond to your complaint. If more time is required, you will be notified in writing.

If that approach does not work, you may then send your complaint to the College of Mediators for review under their complaints system. The College of Mediators’ complaints policy is available online at: https://www.collegeofmediators.co.uk/sites/default/files/COM%20Complaints%20Procedure%20V3 0.pdf.

It may be feasible for you to report your complaint to the Family Mediation Standards Board in certain instances, and I will give you with instructions on how to do so.

Modification

CKA Mediation maintains the right, without prior notice, to make modifications to the Web site, stated policies, and these Terms of Use.

Acknowledgment

The Terms and Conditions, Disclaimer notice, and privacy statement summarise the agreement between the User and CKA Mediation.

USER AGREES TO BE BOUND BY THESE TERMS BY USING THE CKA Mediation WEBSITE OR BY BOOKING A SERVICE FROM THE WEBSITE.

English law is applied.

How to contact the Web site

If you have any issues regarding our terms and conditions, our site’s policies, or your interactions with this Web site, you may contact CKA Mediation here.